It’s been a difficult reality to accept for the family who lost Darlene Dukes. Dukes lived north of Atlanta on Wales Street in Johns Creek. It was Saturday afternoon that Dukes called 911 for medical assistance. Alfred Moore, Fulton County’s 911 director, said Dukes called when she was “in respiratory distress.”
The 911 operator who received the call sent the emergency team to Wells Street in Atlanta. The 911 operator misheard the address Dukes gave her. Once the operator realized her mistake she dispatched fire crews from a station in Johns Creek. This fire station was only five minutes away from Dukes’ home. But the mistake delayed any assistance getting to Dukes for 25 minutes.
Moore stated that the 911 operator should have known where Dukes was calling from since their phone system shows that the call was coming from a cell tower located north of Fulton county not in Atlanta. As a result, the operator has been fired.
Dukes’ family is still shocked about the death of the Darlene Dukes. Derrik Dukes, her brother, said that “Darlene was a beautiful girl in the prime of her life.” Dukes’ mother, Ida Dules feels that something went wrong and she wants to find out what that was.
Tue, Sep 2, 2008
Injury News